24-Hour Return Policy

At Stratos, we prioritize customer satisfaction and want you to feel confident with every purchase. If you change your mind or encounter an issue with your order, you may request a return within 24 hours of receiving your item.

Eligibility for Returns

To qualify for a return:

• The request must be made within 24 hours of delivery.
• The item must be unused, unwashed, and in its original condition.
• All tags, labels, and packaging must be intact.

Non-Returnable Items

We cannot accept returns for:
• Worn or washed items
• Items damaged due to customer handling
• Sale or discounted items

How to Request a Return

To start a return:
1. Email us at [your email] with your order number and reason for return.
2. Our team will review your request and respond within 12–24 hours.
3. Once approved, you will receive instructions on how to send your item back.

Return Shipping
•. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Refunds
•. Once we receive and inspect your item, your refund will be processed within 3–5 business days back to your original payment method.